Apartments in New York City

FAQs About Life at The Octagon

We’ve gathered answers to the most common questions about life at our community, from leasing details and monthly pricing to our amenities and neighborhood highlights.

Our goal is to provide helpful information about common questions below. If you don’t find what you're looking for here, please contact our team. We look forward to assisting you!

Before you arrive, we ensure your rental apartment in New York City is fully prepared and move-in ready. Our team completes a comprehensive maintenance inspection, takes care of any necessary repairs and completes a thorough cleaning. To guarantee the highest quality standards, each home also undergoes a final walkthrough so everything is perfect from your first moment at home.

Yes. We have a professional and dedicated maintenance team available during regular office hours. For added peace of mind, we also offer 24-hour emergency service for urgent situations.
Residents can submit work orders 24/7 through the Resident Portal or Resident Experience App, or visit the leasing office during business hours to speak with onsite staff and submit a request in person. For emergency maintenance, please call the emergency maintenance number and follow the prompts to reach the on-call maintenance team.

Maintenance requests can be submitted online through the Resident Portal or Resident Experience App for convenience. Emergency issues are addressed immediately, while standard requests are completed in the order they are received to ensure timely and efficient service.

No, you do not need to be home for maintenance work to be completed. With your permission, our team can perform the service during normal business hours using authorized access. If you prefer to be present, simply let us know and we’ll schedule an appointment at a time that works best for you.
If you ever find yourself locked out, we’re here to help! If the issue is due to a lock malfunction, simply call our emergency maintenance line, and a technician will come promptly to repair it. If you’ve lost your key outside of office hours, you’ll need to contact a locksmith, but during office hours, just stop by the leasing office—we’ll gladly assist you and provide a replacement key for a small fee.
Absolutely! We want you to feel at home and make your space your own. You’re welcome to decorate as long as it doesn’t cause permanent damage. For example, using removable hooks or strips instead of nails is a great option. If you’re planning something bigger, like painting, please check with the office first to ensure everything is approved. Please note that your home must be returned to its original condition at move-out to avoid any additional charges.
Celebrate summer in style! Our pool is open from Memorial Day through Labor Day for endless warm-weather fun, while the courtyard is yours to enjoy all year long.

Yes, parking is available. Please contact the office for more details on availability at our rental apartment on Roosevelt Island.

Yes! Our community is pet-friendly. Some breed restrictions do apply, so please contact our office for full details and guidelines.
Our community has a one time pet fee (per pet) and a monthly pet rent fee (per pet).
Pet restrictions may apply based on breed or weight. For the most up-to-date guidelines and approval requirements, please contact our management office—we’re happy to provide details and help ensure your pet is welcome in our community!
Our apartment homes come fully equipped with all stainless steel appliances, including: Refrigerator, Stove/Oven, Microwave, Dishwasher, Garbage Disposal, Washer & Dryer in select units. Everything you need for a modern, comfortable living experience is ready for you!

We do not offer furnished apartment homes at this time. However, our spacious floor plans provide a great blank canvas for you to make the space your own. If you need recommendations for local or national furniture rental companies, we’re happy to help!

We do not offer short‑term lease options. Availability can vary, so please contact our leasing office for current options and details—we’re happy to guide you through what’s available and help find the best fit for your needs.

Please contact us directly for more details on Corporate Leases.
Our Concierge team will hold your packages for up to 72 hours.

Our Fitness spaces  are open from 3 am to 1 am, so you can work out whenever it’s most convenient for you.

Applications are typically processed within 48–72 hours once all required documents have been submitted for screening. We’ll keep you updated throughout the process and notify you as soon as your application is approved!
You can pay your rent online through the resident portal or mobile app. Simply log in, choose your payment method (bank account or card - may include a convenience fee), and submit your payment. You can also set up automatic payments for convenience.
Yes. Renter’s insurance is required for all residents. Proof of coverage must be provided prior to move-in and maintained throughout your lease term. If you need assistance selecting a policy or submitting documentation, our team is happy to help.

Enjoy added value with your rent! Trash, pest control, and recycling are all included for your convenience. Residents are responsible for setting up and paying for any other utilities directly with providers.

Spectrum, Starry, or FIOS are available at our rental apartment in New York City

Please contact the leasing office directly for more information.

Yes there is!
Our community serves District No. 2 (Manhattan).